Mitarbeiter Innendienst Technischer Support (m/w/d)
Permanent Employment
Pfungstadt
Mitarbeiter Innendienst Technischer Support (m/w/d)
Immediately searched (unlimited)
40 h per week
33.500–36.000 € per year (negotiable)
Remote work not possible
Was erwartet dich?
- Annahme, Analyse und Bearbeitung technischer Supportanfragen per Telefon, E-Mail und Ticketsystem
- Remote-Diagnose und Fehlerbehebung an Videoüberwachungs- und Sicherheitssystemen
- Eigenständige Überwachung von Anlagen sowie proaktive Erkennung und Bearbeitung von Störungen
- Priorisierung und Koordination von Tickets nach Dringlichkeit und Auswirkung
- Unterstützung von Kunden, Leitstellen und Servicetechnikern bei technischen Problemen
- Dokumentation aller Vorgänge und Lösungen im Ticketsystem zur nachhaltigen Nachverfolgbarkeit
- Arbeiten mit bestehenden Problem- und Lösungskatalogen zur schnellen Störungsbeseitigung
Occupational fields
Leiter Technischer Support (m/w/d)
Technischer Support
IT Support & Administration
Support
Tech
Was bieten wir dir?
- Eine abwechslungsreiche Tätigkeit in einem zukunftssicheren Unternehmen der Sicherheitstechnik
- Spannende technische Projekte im Bereich Videoüberwachung und Sicherheitslösungen
- Flache Hierarchien und kurze Entscheidungswege
- Kollegiales Team und angenehmes Arbeitsumfeld
- Flexible Arbeitszeiten
Fair Remuneration
Was solltest du mitbringen?
- Abgeschlossene technische oder kaufmännische Berufsausbildung, idealerweise mit technischem Hintergrund
- Erste Erfahrung im technischen Support, Innendienst oder Servicebereich wünschenswert
- Technisches Verständnis sowie Interesse an Videoüberwachung und Sicherheitstechnik
- Sicherer Umgang mit PC-Anwendungen
- Strukturierte, selbstständige und lösungsorientierte Arbeitsweise
- Kommunikationsstärke und Freude am Umgang mit Kunden
1 to 2 years of relevant experience
Languages
German
Skill set
Microsoft Office
Kundenorientierung
Kommunikative Kompetenz
Ticketsystem
About Alinotec GmbH & Co. KG
Wir sind ein familiengeführtes Unternehmen und schaffen deutschlandweit Sicherheit: Durch Einbruchmeldeanlagen, Baustellenüberwachung, sowie Videotechnik und digitale Schließsysteme. Dabei bieten wir individuelle und maßgeschneiderte Sicherheitslösungen an.
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You can find more information in the company profile of Alinotec GmbH & Co. KG.
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What do I have to consider if German is not my mother tongue?
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Our job offer Mitarbeiter Innendienst Technischer Support (m/w/d) sounds promising? We're looking forward to your application.