Customer Service Entwickler im Support (m/w/d)
Was erwartet dich?
- Du analysierst und behebst Fehler, die durch Kund:innenanfragen oder interne Tests gemeldet werden
- Du führst kleinere Anpassungen und Optimierungen im Rahmen von Supportanfragen und Projekten durch
- Du bist technische:r Know-how-Träger:in im Customer Service, um komplexe technische Fragen besser zu analysieren und effizient zu lösen
- Du identifizierst wiederkehrende Probleme und entwickelst nachhaltige Lösungen zur Optimierung der Software
- Du dokumentierst Lösungen und Workarounds zur Verbesserung des internen Wissensmanagements
- Du stehst im direkten Austausch mit dem Entwicklungsteam zur Verbesserung der Produktqualität und Nutzererfahrung
Occupational fields
Helpdesk-Mitarbeiter (First Level) (m/w/d)
IT Support
Support
Was bieten wir dir?
- Vollzeit, inkl. Home-Office
- Teil von SYNQONY – einer starken Gruppe engagierter Unternehmen
- Flexibilität, um Arbeit und Familie gut zu vereinbaren
- Aufstiegsoptionen
- Eigenverantwortliches Arbeiten
- Regelmäßiger Kuchen
Music Allowed at Work
Agile Working
Company Car
Flat Hierarchies
Fair Remuneration
Vehicle Pool
Parental Leave
Job Bike
Was solltest du mitbringen?
- Du hast Erfahrung in der Softwareentwicklung, idealerweise mit .NET oder einer vergleichbaren Technologie
- Du besitzt starke analytische Fähigkeiten zur schnellen Fehlerdiagnose und Lösungsfindung
- Du hast Kenntnisse in Datenbanken, Web Technologien und Schnittstellen, was von Vorteil ist
- Du verfügst über ausgeprägte Kommunikationsfähigkeiten und Freude an der Zusammenarbeit mit Kund:innen und internen Teams
- Du arbeitest strukturiert und eigenverantwortlich
- Du hast eine hohe Serviceorientierung mit dem Ziel, eine exzellente Kundenzufriedenheit sicherzustellen
- Du verfügst über verhandlungssichere Deutschkenntnise
At least 3 years of work experience required
Languages
German
Skill set
zwischenmenschliche Kommunikation
.Net Framework
Kundenservice
Optional
Datenbanken
Webtechnologien
Hardware-Schnittstellen
About SYNQONY GmbH
SYNQONY vereint 2R Software, S&F Software und WasteWatcher, um eine innovative Plattform für das Abfall- und Umweltmanagement zu schaffen. Mit über 80 Mitarbeitenden, 700 Kunden und 60 Jahren Erfahrung bündeln wir unser Know-how, um größer und stärker zu werden. Werde Teil unserer Erfolgsgeschichte! Unsere Mission ist die Vernetzung aller Beteiligten im Abfall- und Umweltmanagement. Wir glauben daran, dass die Verbindung fortschrittlicher Technologien mit nachhaltigem Denken die Grundlage für eine bessere Zukunft bildet.
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Frequently asked questions
Who or what is Workwise?
Workwise is more than just a job board. We do the recruiting for various companies and support you in the entire application process. Apply for different jobs quickly and easily with your Workwise profile.
Is the job I see still available?
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Where can I find more information about the company?
You can find more information in the company profile of SYNQONY GmbH.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found here.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Customer Service Entwickler im Support (m/w/d) sounds promising? We're looking forward to your application.
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