International Customer Support Manager Italiano (m/f/d)
Permanent Employment
Paderborn
International Customer Support Manager Italiano (m/f/d)
Cosa ti aspetta?
- In qualità di adetto/a assistenza clienti, sei il punto di riferimento centrale per i nostri clienti internazionali, con particolare attenzione al mercato italiano
- Fornisci consulenza competente ai nostri clienti attraverso diversi canali di comunicazione come telefono, e-mail e live chat
- Insieme al tuo team e ai reparti specializzati, lavori costantemente al miglioramento del nostro customer journey e contribuisci in modo significativo all'ottimizzazione della nostra customer experience
- Sei responsabile del controllo proattivo della qualità delle nostre spedizioni in termini di tempi di consegna, comunicazione e tasso di danneggiamento
Occupational fields
Kundenberater (m/w/d)
Kundensupport und -service
(Key) Account Management
Support
Sales
Cosa ti offriamo?
- Vantaggi finanziari: carta acquisti mensile, leasing di e-bike, Job Ticket, vantaggi aziendali e altri benefici finanziari
- Equilibrio tra vita lavorativa e vita privata: orari di lavoro flessibili, possibilità di lavorare da casa, workation all'interno dell'UE e giorni di ferie speciali per progetti sociali ed eventi personali
- Tutto ciò di cui hai bisogno: offerta sportiva tramite EGYM Wellpass, postazione di lavoro ergonomica, attrezzature personalizzate e ristorazione in ufficio
- Cultura aziendale e team building: possibilità di conoscere e legare con i tuoi colleghi, come feste aziendali, eventi dopo lavoro, coffee dates, sport
- Crescita e sviluppo: onboarding strutturato, giorni di rotazione, corsi Udemy illimitati, finanziamento della formazione continua
- Autonomia e partecipazione: responsabilità per progetti propri in tempi brevi, lavoro autonomo e partecipazione attiva alla definizione dei nostri processi
Paid Continuing Education
Vehicle Pool
Company Car
Massages
Music Allowed at Work
Fair Remuneration
Additional Vacation Days
Cosa dovresti avere?
- Hai già maturato 2 anni di esperienza professionale nel servizio clienti, nell'assistenza clienti o in settori simili
- Hai ottime conoscenze dell'italiano (C2) e un'ottima conoscenza del tedesco (C1), nonché una buona conoscenza dell'inglese (B2); la conoscenza di altre lingue è un plus
- Ti piace il contatto con le persone e hai un alto grado di orientamento al cliente
- Hai una spiccata capacità di risoluzione dei conflitti e di gestione dei reclami
- Ti contraddistinguono il tuo modo di lavorare autonomo e il tuo atteggiamento positivo e cordiale
- Sono gradite le tue conoscenze commerciali, così come la tua esperienza nel settore della logistica, ma non sono requisiti indispensabili
At least 2 years of work experience required
Languages
Italian
German
English
Skill set
Kommunikative Kompetenz
Kundenservice
Beschwerdemanagement
Optional
Logistik
HubSpot
About Cargoboard GmbH & Co. KG
Cargoboard – gestartet als kleines Start-up aus der Paderborner Gründerszene, haben wir uns in den letzten Jahren zu einem etablierten Tech- und Logistikunternehmen entwickelt. Unser Ziel? Durch unsere kundenzentrierten und digitalen Prozesse den Logistikmarkt der Zukunft zu revolutionieren. Jeden Tag arbeiten wir daran, über uns hinauszuwachsen, unsere Ziele zu erreichen und gemeinsam eine nachhaltige Zukunft zu gestalten. Unser Erfolg basiert auf einem starken Team, bei dem jedes Teammitglied eine entscheidende Rolle spielt. Werde Teil dieser Erfolgsgeschichte und gestalte gemeinsam mit uns die Zukunft der Logistik!
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Frequently asked questions
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Are there more informations about the application process?
2. Erstes digitales Kennenlernen: In einem ersten digitalen Austausch über MS Teams möchten wir dich besser kennenlernen und mehr über deine Motivation erfahren.
3. Fachgespräch und Culture-Check: In einem zweiten Gespräch in unserem Office gehen wir genauer auf deine Fähigkeiten ein. Bei Bedarf bekommst du vorab eine kleine Challenge.
4. Klärung der Vertragsdetails: Nachdem du uns überzeugt hast, besprechen wir bei einem dritten Termin die Details deines Arbeitsvertrages.
5. Du kommst an Board: Nachdem alle Vertragsdetails geklärt und von beiden Seiten unterschrieben sind, bist du offiziell ein Teil von #TEAMCARGOBOARD!
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You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Where can I find more information about the company?
You can find more information in the company profile of Cargoboard GmbH & Co. KG.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found here.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer International Customer Support Manager Italiano (m/f/d) sounds promising? We're looking forward to your application.