Managed Service Mitarbeiter im 2nd Level Support (m/w/d)
Permanent Employment
Leverkusen
Managed Service Mitarbeiter im 2nd Level Support (m/w/d)
Du denkst in Lösungen, liebst Klarheit und hast schon so manches komplexe Projekt durch unwegsames Gelände geführt?
Dann könnten wir richtig gut zusammenpassen.
Was erwartet dich?
- Du analysierst und bearbeitest Incidents im 2nd Level Support – keine Panik, du bist nicht allein
- Du findest eigenverantwortlich Lösungen für technische Störungen – remote oder direkt bei der Kundschaft
- Du hältst im engen Schulterschluss mit dem 1st Level und weiteren Fachbereichen den Laden am Laufen
- Du teilst dein Wissen durch saubere Dokumentation und gemeinsames Lernen im Team
- Du bringst Ideen ein, wie wir unsere Supportprozesse noch smarter machen können
Occupational fields
IT Support (Second and Third Level) (m/w/d)
IT Support & Administration
Tech
Was bieten wir dir?
- Modernes Office: inspirierende Arbeitsumgebung statt grauer Schreibtischwüste
- Flexibilität: Homeoffice, wenn es passt
- Wachstum: Weiterbildungen, die dich und uns weiterbringen
- Sicherheit: Altersvorsorge & Direktversicherung
- Mobilität: JobRad Leasing für deinen Fahrtwind
- Goodies: Sonderkonditionen für Hard- & Software
- Verpflegung: Frisches Essen & Getränke
Paid Continuing Education
Parental Leave
Vehicle Pool
Company Car
Gym Subscription
Job Bike
Employee Discounts
Sabbatical Possible
Was solltest du mitbringen?
- Du fühlst dich in der Microsoft-Welt zuhause: Windows 10/11, Microsoft 365, Exchange, Active Directory – you name it
- Du hast Erfahrung mit Ticketsystemen und strukturiertem Incident Management
- Du punktest mit Know-how in IT-Infrastruktur oder IT-Security
- Du hast Lust, dich weiterzuentwickeln – z. B. mit Intune oder M365
- Du hast eine abgeschlossene Ausbildung oder ein Studium im IT-Bereich oder eine vergleichbare Qualifikation
- Du bringst mindestens 2 Jahre Erfahrung im Job mit – du weißt, wie der Hase läuft
2 to 5 years of work experience required
Languages
German
Skill set
Windows 11
Microsoft 365
Microsoft Active Directory
Ticketsystem
Incident-Management
Kundenorientierung
About Nösse Datentechnik GmbH & Co.KG
Seit 1977 am Markt, haben wir uns in den letzten Jahren zu einem der führenden IT-Häuser in Nordrhein-Westfalen entwickelt. Mit unseren drei Geschäftsbereichen IT-Produkte, IT-Projekte und Managed Services stehen wir unseren Kunden von der Hardwarebeschaffung über umfangreiche IT-Projekte bis hin zum fortlaufenden IT-Betrieb als kompetenter und unterstützender IT-Partner zur Seite. Über 90 Mitarbeiterinnen Mitarbeiter sind täglich für unsere mittelständischen Kunden im Einsatz.
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Frequently asked questions
Who or what is Workwise?
Workwise is more than just a job board. We do the recruiting for various companies and support you in the entire application process. Apply for different jobs quickly and easily with your Workwise profile.
Is the job I see still available?
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Are there more informations about the application process?
2. Wir vereinbaren ein Teams Kennenlerngespräch.
3. Wir sehen uns persönlich.
4. Wir entscheiden.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Where can I find more information about the company?
You can find more information in the company profile of Nösse Datentechnik GmbH & Co.KG.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found here.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Managed Service Mitarbeiter im 2nd Level Support (m/w/d) sounds promising? We're looking forward to your application.
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