L1 Support Specialist for Customer Environments - Remote (m/f/d)

Permanent Employment

Boardwise (Gertrud Digital GmbH)

L1 Support Specialist for Customer Environments - Remote (m/f/d)

Apply now

Without cover letter. In only 2 minutes.

Immediately searched (unlimited)

40 h per week

No salary specified

Remote job

Was erwartet dich?

Du verwaltest Demo- und Kundenumgebungen und gewährleistest reibungslose Aktualisierungen und Konfigurationen
Du bearbeitest eingehende Kundenanfragen, klassifizierst Probleme und stellst grundlegende Fehlerbehebungen bereit
Du unterstützt Benutzer:innen bei der Anwendungskonfiguration und bei der Durchführung von Tests
Du eskalierst komplexe Probleme an den technischen Support, um einen reibungslosen Übergang zu gewährleisten
Du wirkst an der Pflege einer Wissensdatenbank mit Lösungen mit

Occupational fields

Application Support Specialist (m/w/d)

IT Support & Administration

Business Applications & ERP/CRM & Low-Code

Tech

Was wir bieten:

Gründer-Team: Ein motiviertes Team, das auf pragmatische Lösungen, offene Kommunikation und eine stressfreie Arbeitsumgebung fokussiert.
Arbeitsort: Ob du in unserem Office in Hamburg auf der Reeperbahn, in einem Van in Griechenland oder auf einem Segelboot in der Türkei arbeitest, entscheidest du.
Hybrides Arbeiten: flexible Arbeitszeiten und hohe Autonomie, verbunden mit Respekt, Vertrauen und einer flachen Hierarchie in einem dezentralen Umfeld sind uns wichtig.
Team Events und Workation: Wir investieren viel Zeit und Geld um regelmäßig in Person zusammenzukommen.
Lernen & Weiterentwicklung: auf dich zugeschnittene individuelle Angebote. Nimm deine Weiterentwicklung selbst in die Hand!
Mitarbeitererfahrung: Boardwise ist jung, lass uns experimentieren und unsere Zusammenarbeit gemeinsam gestalten.

Bonus System

Fair Remuneration

Was solltest du mitbringen?

Mut zur Lücke! Es ist uns wichtig, dass du motiviert bist, deine Stärken einzubringen und Neues zu lernen!

Du hast Fähigkeiten zur technischen Fehlerbehebung mit einer kundenorientierten Denkweise
Du kannst unabhängig und im Team arbeiten
Du verfügst über ausgeprägte Kommunikations- und Problemlösungsfähigkeiten
Du bringst Kenntnisse über Softwarekonfigurationen mit, was von Vorteil ist
Du beherrschst Deutsch als Muttersprache oder verfügst über verhandlungssichere Deutschkenntnisse
Du verfügst über gute Englischkenntnisse

All levels welcome

Languages

German

English

Skill set

Systemkonfiguration

Fehlerbehandlung

Wissensdatenbanken

Systemtests

Zugriffsprotokolle zur Anwendungskonfiguration

Datenklassifizierung

Kundendienst

IT-Kenntnisse

IT-Support

About Boardwise (Gertrud Digital GmbH)

Unser Unternehmen wurde 2019 von einem Team bei Axel Springer gegründet, um das Vorstandsbüro zu digitalisieren, später entwickelte sich hieraus eine eigene Firma, die nun von einem erfahrenen Gründerteam mit extensiver Start-up Erfahrung geführt wird. Mit unserer Enterprise Software erreichen wir derzeit bereits viele namhafte Unternehmen, sogar über 10% der DAX-Unternehmen setzen bereits auf unsere Lösung. Unser Unternehmen ist schnell-wachsend und bietet ständig neue Herausforderungen und damit auch die Möglichkeit, schnell viel Erfahrung in bestimmten Bereichen zu sammeln. Our company was founded in 2019 by a team at Axel Springer to digitize the board office, which later developed into a separate company that is now managed by an experienced founding team with extensive start-up experience. We are already reaching many well-known companies with our enterprise software, with over 10% of DAX companies already relying on our solution. Our company is fast-growing and constantly offers new challenges and thus the opportunity to quickly gain a lot of experience in certain areas.

Founded in 2019

25-49 employees

Startup

More information about the company

Frequently asked questions

Who or what is Workwise?

Workwise is more than just a job board. We do the recruiting for various companies and support you in the entire application process. Apply for different jobs quickly and easily with your Workwise profile.

Is the job I see still available?

For jobs that are still open, you can click the 'Apply now' button. If this is not possible, the job has already been filled or temporarily deactivated.

Which documents do I need for my application?

That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.

Where can I upload my records or documents?

You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.

Where can I find more information about the company?

You can find more information in the company profile of Boardwise (Gertrud Digital GmbH).

Can I process my application afterwards?

Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.

How do I get news about my application?

In your application overview you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.

Can I send several applications at once?

The number of your applications is not limited. An overview of your applications can be found here.

Can other companies see where else I have applied?

No, companies can only see the applications they have received.

Can I also contact the company's contact person directly?

Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.

I don't think I meet all the requirements. Can I still apply?

Even if you don't meet all the requirements, you can make up for missing knowledge with additional skills. Use the application's questions to address your motivation and show the company why you are still a good fit for the job. If you don't meet many or all of the requirements, the application will not be successful.

What do I have to consider if I am not from Germany?

Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.

What do I have to consider if German is not my mother tongue?

Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.

Our job offer L1 Support Specialist for Customer Environments - Remote (m/f/d) sounds promising? We're looking forward to your application.

Apply now

Without cover letter. In only 2 minutes.

You can find the company’s specific privacy policyhere.