Customer Service Manager für Elternberatung (m/w/d)

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Permanent Employment

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München

Customer Service Manager für Elternberatung (m/w/d)

Without cover letter. In only 2 minutes.
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Immediately searched (unlimited)
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40 h per week
Dollar
34.600–68.300 € per year (negotiable)
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Remote work not possible
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Was erwartet dich?

  • Du beantwortest Kundenanfragen per E-Mail & ggf. Telefon (keine Callcenter-Hölle, versprochen)
  • Du hilfst Eltern bei Fragen zu Produkten, Bestellungen, Lieferungen & Reklamationen
  • Du denkst nicht in Tickets, sondern in Lösungen
  • Du erkennst Muster im Feedback und bringst Verbesserungen aktiv ins Team
  • Du arbeitest eng mit Produkt, Operations & Marketing zusammen
  • Du hilfst mit, unseren Customer Service skalierbar und exzellent aufzubauen

Occupational fields

Call Center Manager (m/w/d)

Kundensupport und -service

Support

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Was bieten wir dir?

  • Sinnvolle Arbeit an einem Produkt, das Familien wirklich hilft
  • Ein starkes, herzliches Team mit klaren Werten
  • Viel Verantwortung & echtes Mitgestalten
  • Flexible Arbeitszeiten & Remote-Option
  • Faire Bezahlung + Entwicklungsperspektive
  • Ein Produkt, hinter dem du zu 100 % stehen kannst

Music Allowed at Work

Sabbatical Possible

Sport and Recreation Facilities

Fair Remuneration

Flat Hierarchies

Promotion of Employee Initiatives

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Was solltest du mitbringen?

  • Du hast Erfahrung im Customer Service, Support oder einer vergleichbaren Rolle (Start-up, E-Commerce oder D2C ist ein Plus)
  • Du beherrschst sehr gutes Deutsch in Wort & Schrift, Englisch ist nice to have
  • Du besitzt hohe Empathie und verstehst Eltern wirklich
  • Du arbeitest strukturiert und selbstständig
  • Du hast eine Hands-on-Mentalität und packst an, statt weiterzuleiten
  • Du hast Spaß daran, Dinge besser zu machen als „Standard“

All levels welcome

Languages

German

Optional

English

Skill set

Kundendienst

Support (Dienstleistung)

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About Kekz GmbH

Wir revolutionieren mit unserem kabellosen Kinderkopfhörersystem die Art und Weise, wie Kinder unterwegs und zuhause ihre Lieblingsaudioinhalte konsumieren. Dabei ermöglicht der Kekzhörer eine intuitive Bedienung, um Vorschulkindern eine selbstbestimmte Steuerung von Musik, Hörspielen und Hörbüchern zu ermöglichen – ganz ohne Ablenkung, ohne Bildschirm und ohne Internet. Mit der simplen Click-and-Play Mechanik werden die Kekze Chips über Magnete an der Außenseite der Ohrmuschel angebracht, um die Wiedergabe zu starten. Kekz wurde von Carl Taylor und Adin Mumma 2020 in München gegründet und mit dem German Design Award 2021 und dem iF Design Award ausgezeichnet.

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10-24 employees
Company sectors icon
Konsumgüter & Nahrungsmittel
Company size icon
Startup
Company estimated annual revenue icon
5 - 10 M € annual revenue

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More information about the company
Frequently asked questions

Frequently asked questions

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Who or what is Workwise?

Workwise is more than just a job board. We do the recruiting for various companies and support you in the entire application process. Apply for different jobs quickly and easily with your Workwise profile.

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Is the job I see still available?

For jobs that are still open, you can click the 'Apply now' button. If this is not possible, the job has already been filled or temporarily deactivated.
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Which documents do I need for my application?

That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.

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Where can I upload my records or documents?

You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.

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Where can I find more information about the company?

You can find more information in the company profile of Kekz GmbH.

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Can I process my application afterwards?

Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.

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How do I get news about my application?

In your application overview you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.

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Can I send several applications at once?

The number of your applications is not limited. An overview of your applications can be found here.

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Can other companies see where else I have applied?

No, companies can only see the applications they have received.
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Can I also contact the company's contact person directly?

Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.

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I don't think I meet all the requirements. Can I still apply?

Even if you don't meet all the requirements, you can make up for missing knowledge with additional skills. Use the application's questions to address your motivation and show the company why you are still a good fit for the job. If you don't meet many or all of the requirements, the application will not be successful.
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What do I have to consider if I am not from Germany?

Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.

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What do I have to consider if German is not my mother tongue?

Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.

Our job offer Customer Service Manager für Elternberatung (m/w/d) sounds promising? We're looking forward to your application.

Without cover letter. In only 2 minutes.

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