Technischer Kundenbetreuer im Supportteam (m/w/d)
Immediately searched (unlimited)
40 h per week
No salary specified
1 - 2 days per week homeoffice
Was erwartet dich?
- Du bist Teil unseres Supportteams und unterstützt unsere Kund:innen bei Anwendungsfragen und technischen Problemstellungen rund um unsere Anwendungen per E-Mail oder Telefon
- Du wirkst bei der Dokumentation sowie der Analyse von Kundendaten mit und unterstützt bei der Optimierung und Automatisierung interner Prozesse
- Du hilfst bei Produkttests und Qualitätssicherung
- Du übernimmst interne Administrations- und Konfigurationstätigkeiten, z. B. in Microsoft 365
- Du kannst optional, je nach Erfahrung, bei der Wartung und dem Monitoring unserer Serverfarm mitarbeiten
Occupational fields
IT Support (First Level) (m/w/d)
IT Support & Administration
Technischer Support
Tech
Support
Was bieten wir dir?
- Faire Vergütung mit betrieblicher Altersvorsorge
- Flexible Arbeitszeiten und mobiles Arbeiten (1-2 Tage pro Woche)
- Mindestens 31 Tage Urlaub pro Jahr (30 Tage + Geburtstag frei) sowie ein zusätzlicher Urlaubstag pro minderjähriges Kind
- Individuelle Weiterbildungsmöglichkeiten in einem wachsenden Softwareunternehmen
- Kurze Entscheidungswege und echter Gestaltungsspielraum für eigene Ideen
- Jobrad, Corporate Benefits und regelmäßige Teamevents
Flat Hierarchies
Job Bike
Company Pension Scheme
Employee Discounts
Fair Remuneration
Paid Continuing Education
Was solltest du mitbringen?
- Du hast eine abgeschlossene Ausbildung im IT-Bereich oder vergleichbare praktische Erfahrung
- Du verfügst über ein gutes technisches Verständnis und hast Interesse an vielseitigen Aufgaben in einem Softwareunternehmen
- Du hast Erfahrung in der Skripterstellung (z. B. Batch, PowerShell) und sehr gute Deutschkenntnisse in Wort und Schrift (mindestens C1)
- Du hast idealerweise erste Berufserfahrung im technischen Support (Fernwartung, E-Mail, Telefon) gesammelt
- Du hast bereits Erfahrungen im Umgang mit einem Ticket System gesammelt
All levels welcome
Languages
German
Skill set
Batch Scripting
PowerShell
IT-Support
About Kabema Consulting GmbH
Wir sichern die Zukunft von Autohäusern, indem wir Prozesse optimieren und in die digitale Welt überführen. Unser Ziel ist es, Unternehmen auf das nächste Level zu heben. Deine Expertise ist gefragt, wenn es darum geht, digitale Transformationen zu gestalten und maßgeschneiderte IT-Lösungen zu entwickeln. Hier kannst du deine Fähigkeiten voll entfalten und echte Wirkung erzielen.
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Frequently asked questions
Who or what is Workwise?
Workwise is more than just a job board. We do the recruiting for various companies and support you in the entire application process. Apply for different jobs quickly and easily with your Workwise profile.
Is the job I see still available?
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Where can I find more information about the company?
You can find more information in the company profile of Kabema Consulting GmbH.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found here.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Technischer Kundenbetreuer im Supportteam (m/w/d) sounds promising? We're looking forward to your application.