Mitarbeiter im 1st Level Support (m/w/d)
Without cover letter. In only 2 minutes.
Immediately searched (unlimited)
40 h per week
No salary specified
Remote work not possible
Was erwartet dich?
- Du nimmst Serviceanfragen via Telefon, E-Mail und Ticketsystem an
- Du qualifizierst die Serviceanfragen und erfasst fehlende Informationen dazu
- Du bearbeitest 1st Level Support Anfragen
- Du kommunizierst kontinuierlich mit den Kund:innen/Nutzer:innen, um sie über den Status ihrer Anfragen auf dem Laufenden zu halten
- Du beschreibst durchgeführte Tätigkeiten detailliert im Ticketsystem
- Du dokumentierst die Serviceeinsätze technisch detailliert und kontrollierst sowie aktualisierst die Dokumentation laufend
Occupational fields
IT Support (First Level) (m/w/d)
IT Support & Administration
Technischer Support
Tech
Support
Was bieten wir dir?
- Ihr teilt dieselben Werte und folgt einer gemeinsamen Vision
- Die Unternehmenskultur ist mehr als eine olle Obstschale
- Dir bleibt Zeit und Energie für Leben, Familie, Freunde & Freizeit
- Deine Gesundheit kommt immer an erster Stelle
- Du arbeitest mit Menschen, die selbst am Montag Bock auf ihren Job haben
- Die Kommunikation ist stets offen, respektvoll und konstruktiv
- Dir wird zugehört und Du kannst Deine eigenen Ideen aktiv einbringen
- Dein Verantwortungsbereich & gegenseitige Erwartungen sind klar definiert
- Wenn Du einen guten Job machst, entwickelt Deine Karriere sich von selbst
- Du darfst Du selbst sein, denn wir sind hier auch alle ein bisschen verrückt und haben zusammen richtig viel Spaß dabei
Fair Remuneration
Performance-Related Salary Component
Company Pension Scheme
Bonus System
Was solltest du mitbringen?
- Du hast Spaß am Kontakt mit Kund:innen
- Du bist lösungsorientiert und hast eine deeskalierende sowie zupackende Mentalität
- Du bist ein Technik-Ass
- Du weißt, dass Kommunikation der Schlüssel ist
1 to 3 years of relevant experience
Languages
German
Skill set
1st Level Support
Microsoft Office
Ticketsystem
Technische Affinität
Kundenorientierung
About OXITGEN AG
Als IT-Beratungs- und Dienstleistungsunternehmen arbeiten wir in einer Atmosphäre der Professionalität, gewürzt mit einer ordentlichen Menge Spaß und Humor. Wir legen Wert auf ein sauberes und ansprechendes Design sowie klare Kommunikation. Professionelle Dienstleistungen und Lösungen sowie ausgeprägten Fachkenntnissen und Erfahrungen bilden die Basis, um unserem hohen Qualitätsanspruch gerecht werden zu können, das zeigen wir mit unseren Marketingservices.
50-99 employees
IT
Mittelständler
1 - 5 M € annual revenue
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Frequently asked questions
Who or what is Workwise?
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Is the job I see still available?
For jobs that are still open, you can click the 'Apply now' button. If this is not possible, the job has already been filled or temporarily deactivated.
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Where can I find more information about the company?
You can find more information in the company profile of OXITGEN AG.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found here.
Can other companies see where else I have applied?
No, companies can only see the applications they have received.
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
Even if you don't meet all the requirements, you can make up for missing knowledge with additional skills. Use the application's questions to address your motivation and show the company why you are still a good fit for the job. If you don't meet many or all of the requirements, the application will not be successful.
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Mitarbeiter im 1st Level Support (m/w/d) sounds promising? We're looking forward to your application.
Without cover letter. In only 2 minutes.
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