Technischer Kundenbetreuer im Supportteam (m/w/d)
Kabema Consulting GmbH
Berlin
Home office possible
40 h per week
IT Support Spezialist im 1st Level (m/w/d)
Without cover letter. In only 2 minutes.
Immediately searched (unlimited)
40 h per week
40.000–50.000 € per year
1 - 3 days per week homeoffice
Was erwartet dich?
- Du bist die erste Anlaufstelle für technische Anfragen unserer Kund:innen und Nutzer:innen per Ticket, Telefon oder E-Mail
- Du priorisierst, dokumentierst und bearbeitest Support-Tickets zuverlässig in unserem Ticketsystem
- Du analysierst und löst IT-Probleme im 1st Level Support selbstständig und serviceorientiert
- Du leitest komplexe Themen an unsere Level-2-Expert:innen weiter
- Du bietest einen ausgezeichneten Kundenservice und zeigst Einfühlungsvermögen bei der Unterstützung der Benutzer:innen
Occupational fields
IT Support (First Level) (m/w/d)
IT Support & Administration
Technischer Support
Tech
Support
Was bieten wir dir?
- Werde Teil der IT-Revolution – wir sind ein kleines, aber schnell wachsendes Team in Berlin und München mit großen Ambitionen und bauen ein Start-up von Grund auf zum führenden IT-Betriebssystem Europas auf.
- Attraktives Vergütungspaket inkl. virtuellem Anteilspaket (VSOP).
- Hohe Verantwortung und Eigenverantwortung vom ersten Tag an.
- Flexibles Arbeiten: Hybrides Setup + Urban Sports Club oder ÖPNV-Ticket, Corporate Benefits.
- Top ausgestattetes Office in München und Berlin.
Company Pension Scheme
Employee shares
Bonus System
Gym Subscription
Employee Discounts
Sport and Recreation Facilities
Was solltest du mitbringen?
- Du hast erfolgreich eine Ausbildung als Fachinformatiker:in für Systemintegration abgeschlossen oder konntest bereits Berufserfahrung als Mitarbeiter:in im IT-Support sammeln
- Du sprichst Deutsch und Englisch auf C1-Level
- Du agierst mit einem starken Servicegedanken und dir ist kundenzentriertes, selbstständiges und lösungsorientiertes Arbeiten wichtig
- Du arbeitest mit einer Hands-on-Mentalität
- Du möchtest in einem Unternehmen arbeiten, in dem Mitwirkung und Initiative geschätzt werden
- Du hast Interesse daran, dich in technischen Themen weiterzubilden und weiterzuentwickeln
0 to 2 years of relevant experience
Languages
German
English
Skill set
IT-Kenntnisse
IT-Kundendienst
macOS
Microsoft Windows
helpdesk
Microsoft Office
About deeploi GmbH
Was entsteht, wenn Leidenschaft und Innovation zusammentreffen? Wir gestalten die Zukunft des IT-Managements, indem wir Komplexität reduzieren und Effizienz steigern. Du suchst eine Rolle, in der du aktiv an der Automatisierung von IT-Workflows, der Geräteverwaltung und der Cybersicherheit mitwirkst? Dann bringe deine Expertise ein, um Unternehmen eine reibungslose und sichere digitale Arbeitswelt zu ermöglichen. Hier findest du die Chance, einen echten Unterschied zu machen und deine Fähigkeiten voll zu entfalten.
25-49 employees
IT
Startup
1 - 5 M € annual revenue
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Our job offer IT Support Spezialist im 1st Level (m/w/d) sounds promising? We're looking forward to your application.
Without cover letter. In only 2 minutes.