Mitarbeiter in der Anwenderbetreuung (m/w/d)
Wanted from 05/31/2026 on (limited until 12/30/2026)
32–40 h per week
15 € per hour
Remote work not possible
Was erwartet dich?
- Du bist die erste Anlaufstelle für die Anwender unseres Kunden, einem Premium-Automobilhersteller, und hilfst ihnen bei technischen Fragen per Telefon, Chat und E-Mail weiter.
- Du analysierst und beantwortest eigenständig IT-Anfragen oder leitest komplexere Fälle an die entsprechenden Fachteams weiter.
- Du dokumentierst alle Anfragen und Lösungen sorgfältig in unserem Ticketsystem, um eine hohe Servicequalität sicherzustellen.
- Du unterstützt bei der Einführung neuer IT-Anwendungen und Medien, indem du die Anwender bei den ersten Schritten begleitest.
- Du arbeitest eng mit deinen Teamkolleg:innen zusammen, um Wissen auszutauschen und gemeinsam die besten Lösungen für unsere Kunden zu finden.
Occupational fields
IT Support (First Level) (m/w/d)
IT Support & Administration
Technischer Support
Tech
Support
Was bieten wir dir?
▪ Ein voll ausgestatteter Arbeitsplatz bei uns im Büro in Rottenburg
▪ Einen Zuschuss zur Nutzung öffentlicher Verkehrsmittel (Jobticket)
Company Doctor
Voluntarily Engaged
Parental Leave
Job Bike
Free Course Offers
Sabbatical Possible
Bonus System
Performance-Related Salary Component
Was solltest du mitbringen?
- Du hast idealerweise erste Erfahrungen im Kundenservice oder in der Anwenderbetreuung, bist aber auch als motivierter Quereinsteiger herzlich willkommen.
- Es macht dir Spaß, Kunden am Telefon, per Chat und E-Mail freundlich und lösungsorientiert zu unterstützen.
- Du arbeitest gerne im Team, kannst deine Aufgaben aber auch eigenverantwortlich und strukturiert erledigen.
- Du bist sicher im Umgang mit den gängigen MS-Office-Anwendungen und hast keine Scheu vor neuen IT-Systemen.
- Du beherrschst die deutsche Sprache sicher in Wort und Schrift.
0 to 2 years of relevant experience
Languages
German
Optional
English
Skill set
Teamarbeit
Kundenorientierung
Kommunikative Kompetenz
Microsoft Office
About ILTIS GmbH
Wir stehen für die erfolgreiche Implementierung neuer Geschäftsmodelle und die Umsetzung von Veränderungsvorhaben. Dabei bringen wir Fähigkeiten, Prozesse und Systeme so zusammen, dass kraft- und wirkungsvolles Handeln resultiert: seit mehr als 30 Jahren, in einer Vielzahl an Projekten, in unterschiedlichsten Kulturkreisen.
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Frequently asked questions
Who or what is Workwise?
Workwise is more than just a job board. We do the recruiting for various companies and support you in the entire application process. Apply for different jobs quickly and easily with your Workwise profile.
Is the job I see still available?
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Where can I find more information about the company?
You can find more information in the company profile of ILTIS GmbH.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found here.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Mitarbeiter in der Anwenderbetreuung (m/w/d) sounds promising? We're looking forward to your application.
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