Customer Service Officer (m/w/d)
Was erwartet dich?
- Du nimmst Anrufe an, beantwortest Anfragen des Kund:innen und agierst als interner und externer Pannenhelfer und Mediator (m/w/d)
- Du überprüfst die Daten auf Richtigkeit und Vollständigkeit und hältst den Kund:innen und alle Beteiligten auf dem Laufenden
- Du bist verantwortlich für Empfang und Service und leistest technische Unterstützung
- In Bezug auf die Servicebedingungen und -vereinbarungen, die Bearbeitung von Beschwerden usw.
- Du verarbeitest alle relevanten Informationen (Erstellen, Verfolgen und Schließen aller Pannenhilfedateien) und gibst die erforderlichen Informationen in das System ein
- Du bist für die interne und externe Überwachung der Client-Dateien verantwortlich
Without leadership experience
Areas
Was bieten wir dir?
- International ansässiges Unternehmen mit flachen Hierarchien und kurzen Entscheidungswegen
- Vielseitiges Aufgabenprofil und viel Raum um aktiv mitzugestalten
- Agiles Arbeitsumfeld und ein motiviertes, dynamisches Team
- Essensgutscheine von €6,67 pro Arbeitstag
- Kilometervergütung von €0,30 pro Kilometer (einzige Strecke)
- Zusätzliche Urlaubstage bei Heirat oder Geburt eines Kindes
- Bei uns haben Sie die Möglichkeit, sich dort zu entwickeln, wo Ihre Stärken liegen. Wir ziehen es vor, freie Stellen mit eigenen Mitarbeiter:innen zu besetzen.
- Unbefristeter Vertrag: wir sind an einer langfristigen Zusammenarbeit interessiert
Coaching Offers
Job Aids
Regular Feedback Meetings
Flat Hierarchies
Travel allowance
Fair Remuneration
Additional Vacation Days
Was solltest du mitbringen?
- Du verfügst über Kenntnisse in Microsoft Office-Anwendungen, Outlook und Office-bezogenen IT- / Telefonsystemen
- Du kannst fließend in 2 Sprachen kommunizieren: Deutsch und Englisch. Weitere Sprachen sind von Vorteil.
- Du kannst effektiv über das Telefon kommunizieren
- Du arbeitest kundenorientiert und ergebnisorientiert
- Du bist ein Problemanalytiker und Problemlöser
- Du bist ein Teamplayer (m/w/d)
- Du bringst bestenfalls technisches Wissen (Automobil, Reifen,…) mit
Without work experience
Languages
Skill set
About EBTS Pro Assist Deutschland GmbH
Eine multikulturelle und mehrsprachige Support-Plattform, die sicherstellt, dass der LKW oder Transport unserer Kunden im Falle eines unvorhergesehenen Stillstands schnellstmöglich wieder einsatzbereit ist. Rund um die Uhr, an sieben Tagen die Woche. Das ist unser Versprechen. Wir sind flexibel, handeln proaktiv und unterstützen unsere Kunden mit unserem fundierten technischen Wissen und unserem innovativen Service.
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Frequently asked questions
Who or what is Workwise?
Workwise is more than just a job board. We do the recruiting for various companies and support you in the entire application process. Apply for different jobs quickly and easily with your Workwise profile.
Is the job I see still available?
For jobs that are still open, you can click the 'Apply now' button. If this is not possible, the job has already been filled or temporarily deactivated.
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Where can I find more information about the company?
You can find more information in the company profile of EBTS Pro Assist Deutschland GmbH.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found here.
Can other companies see where else I have applied?
No, companies can only see the applications they have received.
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
Even if you don't meet all the requirements, you can make up for missing knowledge with additional skills. Use the application's questions to address your motivation and show the company why you are still a good fit for the job. If you don't meet many or all of the requirements, the application will not be successful.
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Customer Service Officer (m/w/d) sounds promising? We're looking forward to your application.
