Praktikant (m/w) im 1st Level Support
Voluntary Internship
Karlsruhe
Praktikant (m/w) im 1st Level Support
Immediately searched for 5 to 12 months
40 h per week
No salary specified
No remote work
Deine Aufgaben:
- Annahme und Klassifizierung von Störungsmeldungen unserer Kunden bei Anwendungsproblemen
- Selbstständige Bearbeitung und Behebung von Störungen und ggf. Weiterleitung an den 2nd Level Support
- Dokumentation des Fehlerbehebungsprozesses
- Kontrolle der Prozesse gemäß der Service Level Agreements
Without leadership experience
Occupational fields
IT Support (First Level) (m/w/d)
IT Support & Administration
Technischer Support
Tech
Support
Was wir dir bieten:
- Spannende Projekte in der Eventindustrie
- Ein sympathisches, internationales Team inklusive einer sonnigen Dachterrasse am Karlsruher Marktplatz,
- Gutes Gehalt plus Boni
What you should bring along
All levels welcome
Languages
German
Optional
English
Skill set
Microsoft Windows
About the company
Dieses Unternehmen entwickelt und vertreibt Ungerboeck Software, die weltweit als führende, unternehmensweit integrierte Software für die Veranstaltungsbranche anerkannt ist.
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Our job offer Praktikant (m/w) im 1st Level Support sounds promising? We're looking forward to your application.