IT-Systemspezialist im Bereich Customer Experience - Remote (w/m/d)
Permanent Employment
Berlin
IT-Systemspezialist im Bereich Customer Experience - Remote (w/m/d)
Was erwartet dich?
- Du bist aktiv in Beratungsprojekte und in das Betriebsumfeld unserer Kunden zu den Themen „Customer Experience und Contact Center“ eingebunden
- Du übernimmst im Team die Konzeption und Integration unserer Contact Center-Plattform (Cloud oder on-premise) auf Basis von Genesys Cloud oder Engage
- Du übernimmst die Integration in die Systemlandschaft unserer Kunden sowie den Support und die Weiterentwicklung der Systeme
- Die kontinuierliche Weiterentwicklung unserer Kundensysteme liegt Dir ebenso am Herzen
Occupational fields
Cloud Spezialist (m/w/d)
DevOps & Cloud Engineering
Tech
Was bieten wir dir?
- Wir machen Dich fit von Anfang an: Eine gute Einarbeitung, Schulungen sowie Qualifizierungen für Deine persönliche Weiterentwicklung
- Du bekommst eine individuelle Einarbeitung und Weiterentwicklungsmöglichkeiten in einem hilfsbereiten Team
- Du willst flexible Arbeitszeiten und Homeoffice-Möglichkeiten? Gerne – wir bieten Dir, die Möglichkeit 100% im Home Office zu arbeiten oder in einem unserer Büros in München oder Böblingen
- Wir stellen Dir eine moderne Arbeitsausstattung (Laptop, Software, Firmenhandy oder Dein privates Handy mit Bezuschussung)
- Bei uns erhältst Du kostenlose Getränke, Kaffee & Tee sowie wöchentlich einen gesunden Obstkorb
- Ein Ausgleich ist Dir wichtig? Das sehen wir genauso – deshalb bekommt jeder 30 Tage Jahresurlaub
Paid Continuing Education
Parental Leave
Company Pension Scheme
Workplace Health Promotion
Fair Remuneration
Meals Allowance
Was solltest du mitbringen?
- Du verfügst über eine erfolgreich abgeschlossene technische Ausbildung (oder eine vergleichbare Qualifikation) und hast eine sehr hohe IT-Affinität
- Idealerweise bringst Du Berufserfahrung im Bereich Callcenter-Infrastrukturen mit (Genesys oder ähnliche), Technologien wie SIP, IVR, Chatbots und Automatisierung sind Dir außerdem nicht fremd
- Du zeichnest Dich durch eine hohe Lernbereitschaft aus und kannst Dich gut in neue Applikationen und Technologien einarbeiten
- Gute Team- und Kommunikationskompetenzen sowie eine hohe Serviceorientierung runden Dein Profil ab
At least 1 year of work experience required
Languages
German
English
Skill set
Microsoft Office
Optional
Kommunikative Kompetenz
About Deliberate GmbH
Wir sind der Contact-Center-Experte für den Mittelstand. Mit Leidenschaft entwickeln wir Lösungen, die unsere Kunden messbar erfolgreicher machen. Dafür bringen wir beste Technik und beste Köpfe zusammen.
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Frequently asked questions
Who or what is Workwise?
Workwise is more than just a job board. We do the recruiting for various companies and support you in the entire application process. Apply for different jobs quickly and easily with your Workwise profile.
Is the job I see still available?
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Are there more informations about the application process?
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Where can I find more information about the company?
You can find more information in the company profile of Deliberate GmbH.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found here.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer IT-Systemspezialist im Bereich Customer Experience - Remote (w/m/d) sounds promising? We're looking forward to your application.
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