IT Support Specialist 1st level for Customer Service (m/f/d)
deeploi GmbH
Berlin +1
Home office possible
40 h per week
IT Trainee - Service Desk / IT Operation & Support (m/w/d)
Permanent Employment
Berlin
IT Trainee - Service Desk / IT Operation & Support (m/w/d)
Immediately searched (unlimited)
35–40 h per week
No salary specified
Remote work not possible
Our IT Service Desk team provides 1st and 2nd level IT support directly to our business partners and internal employees via on-site and remote support reacting to incidents and fulfilling IT requests raised via ITSM ticketing tool. The team maintains our on-premises IT facilities across all our European offices.
Your Responsibilities
- First and second level end-user support to incoming incidents, on-site and remote.
- Functional support and troubleshooting of MS Windows OS environment, MS Office 365 suite, Standard desktop applications. Support of other IT related projects and tasks.
- Assisting in configuration, setup, support and replacement of notebooks, screens, cables, and various peripherals. Supporting the endpoint management via Intune.
- Request fulfillment following defined policies and procedure.
Occupational fields
IT Support (First Level) (m/w/d)
IT Support & Administration
Technischer Support
Tech
Support
Your Benefits
- Flexible working hours based on trust
- music allowed at work
- Company doctor
- Job bikes
- Free weekends
- Parental leave possible
- Equipped kitchen and Coffe & Tea
Company Doctor
Parental Leave
Job Bike
Music Allowed at Work
Fair Remuneration
Agile Working
Employee shares
Meals Allowance
Your professional profile
- IT Operation, IT Support, IT Service Desk, or IT Specialist background. Minimum 3 years of experience in high performance environment.
- Excellent communication skills and ability to work with all levels of employees in international organisation.
- Fluent in spoken and written English and have basic knowledge of German.
- Experience with the following products is nice to have:
- MS Office 365 suite Professional support
- Microsoft 365 Administration and MS 365 Exchange administration
- MS Windows Servers / Windows 10 support and administration
- Managing of Domain Controllers, Active Directory, Azure AD and GPO
- Knowledge of ITIL and IT best practices
- Knowledge and experience with incident management and ITSM ticketing tools
- Experience with managing and troubleshooting network devices (Switches, Access points, Routers, etc.) and good understanding of Networking and Network Protocols
All levels welcome
Languages
English
German
Skill set
Kommunikative Kompetenz
Microsoft Active Directory
IT Infrastructure Library
Microsoft Windows Server
helpdesk
IT-Support
About Scope Group
We are the leading European provider of independent credit ratings, ESG analyses, fund analyses, creating a greater diversity of opinion for institutional investors. We also offer bespoke solutions for assessing and monitoring risk. We have approximately 250 employees across offices in Berlin, Paris, London, Milan, Madrid, Oslo and Frankfurt. Our growth strategy is focused on ensuring institutional investors have fast and easy access to accurate, comprehensive and timely financial and non-financial analysis through our innovative platforms and products.
Founded in 2002
250-499 employees
Finanzen
Mittelständler
10 - 50 M € annual revenue
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