IT Support Engineer - Hardware / Software / Frankfurt (m/f/d)
Permanent Employment
Frankfurt am Main
London
IT Support Engineer - Hardware / Software / Frankfurt (m/f/d)
Immediately searched (unlimited)
35–40 h per week
No salary specified
No remote work
Your Responsibilities
- You complete our New Hire Orientation and a thorough training program
- You work closely with your mentor and manager
- You support your colleagues based in the EMEA region with IT Support and provide feedback on resolution of tickets
- You are an escalation point for incidents and requests that cannot be handled by standard processes
- You follow a systematic, disciplined, and analytical approach to problem solving
- You aid in cost control and providing feedback on budget execution plans and you always approach each Service Request with an effective resolution
Without leadership experience
Occupational fields
IT Support (First Level) (m/w/d)
IT Support & Administration
Technischer Support
Tech
Support
Our Offer
- Educational Assistance Program
- Mentorship
- Opportunity to be part of an international team
- Volunteer Time-Off
- Charitable Donation Matching
- Work/Life Balance
- Casual Business Attire
Company Doctor
Paid Continuing Education
Voluntarily Engaged
Parental Leave
Free Course Offers
Employee Discounts
Paid Volunteer Time
Your Profile
- You possess a Bachelor/Master degree in Engineering, Math, Computer Science, Natural Sciences, or related field and you already gained first experience in IT Support through internships or work minimally 1 year
- You offer enthusiasm for technical problem solving, with attention to detail and strong communication skills
- You have advanced English skills and an additional European language skill is desirable
- You are experienced in our operating systems – Windows clients OS, Mac OS wo, LAN/WAN technologies (wired and wireless), Min basic knowledge on switches and router & firewall HWs
- You offer good knowledge about Hardware like Dell, desktops, laptops, mobile phones, printers, and AV meeting rooms
- You gained experience in Active Directory administration, BitLocker encryption, IT Security fundamentals, virtualization, BitLocker encryption, IT hardware including communications and AV equipment
- You ideally have an ITIL certification
All levels welcome
Languages
English
Skill set
IT-Support
Kommunikative Kompetenz
Optional
IT Infrastructure Library
About OSIsoft Europe GmbH
We believe industrial data can transform the world! Imagine the largest industrial enterprises across the globe running more efficiently. Achieving radically safer outcomes. And significantly reducing their impact on the environment. We believe the key to this shift lies in highly reliable industrial data.
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