IT Support Engineer - Hardware / Software / Frankfurt (m/f/d)

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Permanent Employment

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Frankfurt am Main

IT Support Engineer - Hardware / Software / Frankfurt (m/f/d)

Our teams
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Immediately searched (unlimited)
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35–40 h per week
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No salary specified
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Remote work not possible
Our company is looking for an IT Support Engineer - Hardware / Software (m/w/d) to join our team in Frankfurt/Main or London. If you are looking to launch your career in the areas of industry, technology and client-facing work, look no further and apply now! As a member of the IT Support team, our responsibility is for diagnosing, troubleshooting, and solving a variety of hardware/software problems to maintain and develop the efficient and effective operation of the IT and communications systems to meet business requirements.
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Your Responsibilities

  • You complete our New Hire Orientation and a thorough training program 
  • You work closely with your mentor and manager 
  • You support your colleagues based in the EMEA region with IT Support and provide feedback on resolution of tickets 
  • You are an escalation point for incidents and requests that cannot be handled by standard processes
  • You follow a systematic, disciplined, and analytical approach to problem solving
  • You aid in cost control and providing feedback on budget execution plans and you always approach each Service Request with an effective resolution

Occupational fields

IT Support (First Level) (m/w/d)

IT Support & Administration

Technischer Support

Tech

Support

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Our Offer

  • Educational Assistance Program
  • Mentorship
  • Opportunity to be part of an international team
  • Volunteer Time-Off
  • Charitable Donation Matching
  • Work/Life Balance
  • Casual Business Attire

Company Doctor

Paid Continuing Education

Voluntarily Engaged

Parental Leave

Free Course Offers

Employee Discounts

Paid Volunteer Time

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Your Profile

  • You possess a Bachelor/Master degree in Engineering, Math, Computer Science, Natural Sciences, or related field and you already gained first experience in IT Support through internships or work minimally 1 year
  • You offer enthusiasm for technical problem solving, with attention to detail and strong communication skills
  • You have advanced English skills and an additional European language skill is desirable
  • You are experienced in our operating systems – Windows clients OS, Mac OS wo, LAN/WAN technologies (wired and wireless), Min basic knowledge on switches and router & firewall HWs
  • You offer good knowledge about Hardware like Dell, desktops, laptops, mobile phones, printers, and AV meeting rooms 
  • You gained experience in Active Directory administration, BitLocker encryption, IT Security fundamentals, virtualization, BitLocker encryption, IT hardware including communications and AV equipment
  • You ideally have an ITIL certification 

All levels welcome (no experience required)

Languages

English

Skill set

IT-Support

Kommunikative Kompetenz

Optional

IT Infrastructure Library

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About OSIsoft Europe GmbH

We believe industrial data can transform the world! Imagine the largest industrial enterprises across the globe running more efficiently. Achieving radically safer outcomes. And significantly reducing their impact on the environment. We believe the key to this shift lies in highly reliable industrial data.

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Founded in 1980
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500-999 employees
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Automatisierungstechnik
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Global Player

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You can find more information in the company profile of OSIsoft Europe GmbH.

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Can I also contact the company's contact person directly?

Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.

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Even if you don't meet all the requirements, you can make up for missing knowledge with additional skills. Use the application's questions to address your motivation and show the company why you are still a good fit for the job. If you don't meet many or all of the requirements, the application will not be successful.
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Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.

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What do I have to consider if German is not my mother tongue?

Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.

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