IT Support Engineer - Hardware / Software / Frankfurt (m/f/d)
Immediately searched (unlimited)
35–40 h per week
No salary specified
Remote work not possible
Our company is looking for an IT Support Engineer - Hardware / Software (m/w/d) to join our team in Frankfurt/Main or London. If you are looking to launch your career in the areas of industry, technology and client-facing work, look no further and apply now! As a member of the IT Support team, our responsibility is for diagnosing, troubleshooting, and solving a variety of hardware/software problems to maintain and develop the efficient and effective operation of the IT and communications systems to meet business requirements.
Your Responsibilities
You complete our New Hire Orientation and a thorough training program
You work closely with your mentor and manager
You support your colleagues based in the EMEA region with IT Support and provide feedback on resolution of tickets
You are an escalation point for incidents and requests that cannot be handled by standard processes
You follow a systematic, disciplined, and analytical approach to problem solving
You aid in cost control and providing feedback on budget execution plans and you always approach each Service Request with an effective resolution
Occupational fields
IT Support (First Level) (m/w/d)
IT Support & Administration
Technischer Support
Tech
Support
Our Offer
Educational Assistance Program
Mentorship
Opportunity to be part of an international team
Volunteer Time-Off
Charitable Donation Matching
Work/Life Balance
Casual Business Attire
Company Doctor
Paid Continuing Education
Voluntarily Engaged
Parental Leave
Free Course Offers
Employee Discounts
Paid Volunteer Time
Your Profile
You possess a Bachelor/Master degree in Engineering, Math, Computer Science, Natural Sciences, or related field and you already gained first experience in IT Support through internships or work minimally 1 year
You offer enthusiasm for technical problem solving, with attention to detail and strong communication skills
You have advanced English skills and an additional European language skill is desirable
You are experienced in our operating systems – Windows clients OS, Mac OS wo, LAN/WAN technologies (wired and wireless), Min basic knowledge on switches and router & firewall HWs
You offer good knowledge about Hardware like Dell, desktops, laptops, mobile phones, printers, and AV meeting rooms
You gained experience in Active Directory administration, BitLocker encryption, IT Security fundamentals, virtualization, BitLocker encryption, IT hardware including communications and AV equipment
You ideally have an ITIL certification
All levels welcome (no experience required)
Languages
English
Skill set
IT-Support
Kommunikative Kompetenz
Optional
IT Infrastructure Library
About OSIsoft Europe GmbH
We believe industrial data can transform the world!
Imagine the largest industrial enterprises across the globe running more efficiently. Achieving radically safer outcomes. And significantly reducing their impact on the environment.
We believe the key to this shift lies in highly reliable industrial data.
Founded in 1980
500-999 employees
Automatisierungstechnik
Global Player
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