Workwise is using new tools and technologies to improve the platform. Therefore we have updated our privacy policy. Go to data privacy

Account Manager im Customer Service (m/w/d)

Fast timer icon

Permanent Employment

Location icon

Wernau (Neckar)

Account Manager im Customer Service (m/w/d)

Without cover letter. In only 2 minutes.
Aufenthaltsraum Leipzig
Calender Icon
Immediately searched (unlimited)
Clock Icon
35–40 h per week
Dollar Icon
No salary specified
jobDetails.mobilityFlexible.iconAlt
Partially home office possible
Responsibilities Icon

Was erwartet dich?

  • Du führst das Onboarding von Neukunden und Kundenbetreuung durch
  • Du baust Deinen eignen Kundenstamm auf, angefangen vom ersten Setup und dem Kennenlernen bis hin zur regelmäßigen Betreuung und Accountpflege
  • Du bist der erste Ansprechpartner für "Deine" Kunden, wenn es um die Auswahl der Onlinevertriebesskanäle, die Entwicklung Deiner Kunden und das Lösen und Beantworten der Kundenanfragen geht (m/w/d)
  • Du unterstützt deinen Kundenstamm mit unseren webbasierten Systemen per Mail, Telefon und Chat
  • Du führst Webinare für unsere Kunden durch
  • Du führst Konfliktlösung bei auftretenden Problemen durch
  • Du bietest Vor-Ort Schulungen für Kunden

Without leadership experience

Areas

Customer Service
Distribution & Sales
Gastronomy & Hotel Industry
Tourism
Advice & Consulting
Advantages Icon

Was bieten wir dir?

  • Verantwortungsvolle Position in einer eine inspirierenden, modernen Arbeitsumgebung mit flexiblen Strukturen und flachen Hierarchien
  • Selbstständige und vielseitige Aufgaben in einem dynamischen, innovativen Unternehmen
  • Eigenverantwortliches Arbeiten und persönlicher Freiraum
  • Intensive Einarbeitung in Deinen Aufgabenbereich
  • Kontinuierliche, hochwertige Weiterbildungen
  • Work-Life-Balance: Freie Arbeits(zeit)gestaltung, Selbstorganisation, Remote Work im Homeoffice sowie einem Kinderzimmer im Büro für weitreichende Flexibilität
  • Mitarbeiter-Benefits: Kaffee, Wasser und Obst kostenlos, Teamausflüge, Firmenfeste, Fitness-Angebote, Mitarbeiterhandy, bewegte Pause und vieles mehr
Paid Continuing Education

Paid Continuing Education

Voluntarily Engaged

Voluntarily Engaged

Parental Leave

Parental Leave

Gym Subscription

Gym Subscription

Employee Discounts

Employee Discounts

Music Allowed at Work

Music Allowed at Work

User Icon

Was solltest du mitbringen?

  • Du hast eine abgeschlossene Berufsausbildung oder ein Studium, idealerweise mit Bezug zur Hotellerie und/oder Tourismus
  • Du verfügst über eine hohe Affinität zur IT und zu technischen Zusammenhängen
  • Du bist sicher im Umgang mit den gängigen MS-Office Produkten
  • Du beherrschst Englisch, weitere Fremdsprachen sind wünschenswert
  • Du zeigst ein routiniertes, freundliches Auftreten in der Kundenkommunikation und bist teamfähig, aber auch eigenverantwortlich
  • Du bist flexibel, belastbar und hast eine schnelle Auffassungsgabe

Languages

German
English

Skill set

Konfliktlösung
Telekommunikation
Kundenorientierung
Microsoft Office
Optional
Tourismus
Company Icon

About DIRS21 by TourOnline AG

Wir sind ein Marktführer für Onlinebuchungs- und Channelmanagement-Systeme in der Hotellerie, Gastronomie und dem Tourismusgewerbe. Über 5.300 Kunden, meist mittelständische und inhabergeführte Hotels aus dem 3-4 Sternebereich, nutzen uns in Deutschland, Österreich und der Schweiz.

Foundation year icon
Founded in 1996
Employee icon
50-99 employees
Company sectors icon
IT
Company size icon
Medium-sized company

By loading the map, cookies are set as specified in our data privacy. Learn more.

More information about the company
Frequently asked questions

Frequently asked questions

Arrow
Who or what is Workwise?

Workwise is more than just a job board. We do the recruiting for various companies and support you in the entire application process. Apply for different jobs quickly and easily with your Workwise profile.

Arrow
Is the job I see still available?

For jobs that are still open, you can click the 'Apply now' button. If this is not possible, the job has already been filled or temporarily deactivated.

Arrow
Which documents do I need for my application?

That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.

Arrow
Where can I upload my records or documents?

You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.

Arrow
Where can I find more information about the company?

You can find more information in the company profile of DIRS21 by TourOnline AG.

Arrow
Can I process my application afterwards?

Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.

Arrow
How do I get news about my application?

In your application overview you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.

Arrow
Can I send several applications at once?

The number of your applications is not limited. An overview of your applications can be found here.

Arrow
Can other companies see where else I have applied?

No, companies can only see the applications they have received.

Arrow
Can I also contact the company's contact person directly?

Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.

Arrow
I don't think I meet all the requirements. Can I still apply?

Even if you don't meet all the requirements, you can make up for missing knowledge with additional skills. Use the application's questions to address your motivation and show the company why you are still a good fit for the job. If you don't meet many or all of the requirements, the application will not be successful.

Arrow
What do I have to consider if I am not from Germany?

Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.

Arrow
What do I have to consider if German is not my mother tongue?

Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.

Our job offer Account Manager im Customer Service (m/w/d) sounds promising? We're looking forward to your application.

Without cover letter. In only 2 minutes.

Similar Jobs for you

Find similar jobs