Software Support Engineer - Kundenservice / Beratung / Linux / Windows (m/w/d)
Permanent Employment
Schwäbisch Gmünd
Software Support Engineer - Kundenservice / Beratung / Linux / Windows (m/w/d)
Was erwartet dich?
- Du realisierst die Kundeninstallationen unserer Software, sowie deren Dokumentation
- Du kümmerst dich um die funktionale Eskalation an andere Supporteinheiten und unterstützt die Software-Entwicklung
- Du kümmerst dich um die Priorisierung, Klassifizierung und Dokumentation von Störungen im Ticketsystem
- Du verantwortest die technische Beratung zu unseren Software-Produkten bei Kundenanfragen
- Du kümmerst dich um die Fehleranalyse und führst Lösungen durch Remote-Support herbei
- Du unterstützt bei der Qualitätssicherung von aktuellen und neuen Softwareprodukten
- Du bearbeitest Service Requests im 1st- und 2nd- Level-Support
Was bieten wir dir?
- Ein interessanter Arbeitsplatz in einer innovativen Softwarefirma
- Konstante Weiterbildung und Weiterentwicklung in modernen Softwarethemen
- Eine umfassende Einarbeitung durch erfahrene Kolleg:innen
- Leistungsgerechte Bezahlung
Regular Feedback Meetings
Parental Leave
Company Car
Fair Remuneration
Flat Hierarchies
Bonus System
Coaching Offers
Was solltest du mitbringen?
- Du hast eine abgeschlossene Berufsausbildung im IT-Bereich oder eine vergleichbare Qualifikation
- Du verfügst über gute Kenntnisse im Bereich der Serveradministration mit Windows und Linux
- Du konntest bereits Erfahrung mit Server- und Storage-Hardware, sowie gängigen Virtualisierungslösungen
- Du hast idealerweise Kenntnisse in der Erstellung von Skripten (z.B. Shell, Bash, Python, PowerShell)
- Du bringst Kenntnisse im Umgang mit Ticket- und Remotetools, sowie Freude an Dokumentationen mit
- Du zeichnest dich durch deine hohe Dienstleistungs- und Kundenorientierung aus
- Du konntest bereits Erfahrung im 1st- und 2nd-Level-Support sammeln
- Du hast sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift
All levels welcome (no experience required)
Languages
German
English
Skill set
Linux
Microsoft Windows
Optional
Unix-Shell
Bash (Shell)
Python
PowerShell
About GRAU DATA GmbH
Wir entwickeln innovative Softwarelösungen im Bereich Datenarchivierung und Datenmanagement und vertreiben diese weltweit über unser großes Netzwerk an Partnerfirmen.
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Frequently asked questions
Who or what is Workwise?
Workwise is more than just a job board. We do the recruiting for various companies and support you in the entire application process. Apply for different jobs quickly and easily with your Workwise profile.
Is the job I see still available?
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Where can I find more information about the company?
You can find more information in the company profile of GRAU DATA GmbH.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found here.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Software Support Engineer für die Kundenberatung (m/w/d) sounds promising? We're looking forward to your application.
