Customer Success Analyst (w/m/d)
Permanent Employment
Esslingen am Neckar
Customer Success Analyst (w/m/d)
Du möchtest Marktrecherche-Daten für unsere Kund:innen analysieren? Dann bewirb dich jetzt als Customer Success Analyst (w/m/d)!
Deine Mission
- Du analysierst eigenverantwortlich Marktrecherche Daten für unsere Kund:innen
- Du bist für die Vorbereitung und Planung von Kundenworkshops verantwortlich
- Du analysierst Daten in Bezug auf Customer Health und erstellst Auswertungen
- Du entwickelst gemeinsam mit dem Team Strategien zur Verbesserung des Customer Health und unserer Analysefähigkeiten
Without leadership experience
Areas
Deine Benefits
- Flexible Arbeitszeiten und die Möglichkeit, hybrid zu arbeiten. Wir lernen am effektivsten an 2-3 Tagen gemeinsam vor Ort
- Erholung gehört dazu - 30 Tage Urlaub
- Lebe und liebe unsere moderne und offene Start-up-Kultur
- Fail Fast, Learn Faster: Feedback ist bei uns genau das, was es sein sollte, ein elementarer Bestandteil Deiner Arbeit
- Freiraum für Deinen kreativen Kopf
- Ein dynamisches und agiles Team, das Dich unterstützt und motiviert
- Travel by Train: Auch MARKT-PILOTEN fahren Bahn! Wir bezuschussen monatlich Dein Deutschland-Ticket
- Job-Räder für alle, die lieber auf zwei Rädern unterwegs sind
- Crew-Love: Freu Dich auf regelmäßige Teamevents, gemeinsame Yoga-Sessions, entspannte Gaming-Sessions u. v. m.
- Stay Healthy: Mit einer vergünstigten WELLPASS-Mitgliedschaft und gesunden Snacks kannst Du Deine Akkus immer wieder aufladen
Paid Continuing Education
Parental Leave
Music Allowed at Work
Bonus System
Travel allowance
Fair Remuneration
Performance-Related Salary Component
Deine Skills
- Du begeisterst dich für marktbasiertes Pricing und willst nicht nur darüber reden, sondern es aktiv mitgestalten
- Du hast ein abgeschlossenes Studium in Wirtschaftsinformatik, Wirtschaftsingenieurwesen oder ähnliches
- Du verstehst es, komplexe Prozesse auf einfache Weise zu vermitteln und hast ein ausgeprägtes kunden- und datengetriebenes Denken
- Idealerweise hast du bereits Erfahrungen in Customer Value (d.h. Customer Success, Customer Experience oder Customer Support) Themen sammeln können
Without work experience
Languages
Skill set
Optional
About MARKT-PILOT GmbH
Be bold, think big and grow with us! Wir sind eines der schnellst wachsenden B2B-Scale-ups in Deutschland und schaffen einen echten Mehrwert für den mittelständischen Maschinenbau. Mit unserer Software setzen wir einen neuen Standard im Ersatzteilgeschäft und ermöglichen erstmalig die vollumfängliche Markttransparenz. Unsere Kunden profitieren von bisher ungenutzten Potentialen, steigern Ihren Umsatz und erhöhen die Kundenzufriedenheit. Unser ehrgeiziges Ziel, "activating the true potential of manufacturers", erfordert eine starke Unternehmenskultur, die ihre Mitarbeiter und Mitarbeiterinnen dazu inspiriert, gemeinsam bahnbrechende Ergebnisse zu erzielen. Deshalb fördern wir eine Umgebung, in der langjähriges Know-how, eine kundenzentrierte Denkweise und kreatives Arbeiten auf die aktuellen Herausforderungen der Maschinenbauunternehmen angewendet werden.
By loading the map, cookies are set as specified in our data privacy. Learn more.
Frequently asked questions
Who or what is Workwise?
Workwise is more than just a job board. We do the recruiting for various companies and support you in the entire application process. Apply for different jobs quickly and easily with your Workwise profile.
Is the job I see still available?
For jobs that are still open, you can click the 'Apply now' button. If this is not possible, the job has already been filled or temporarily deactivated.
Which documents do I need for my application?
For your application you need the following documents:
- CV
Where can I upload my records or documents?
You will be asked for the requested application documents in the application process and you can easily add them to your application there. If you want to add more documents to your applications, you can upload them to your Workwise profile. They will then automatically be available to the companies to which you have applied.
Where can I find more information about the company?
You can find more information in the company profile of MARKT-PILOT GmbH.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found here.
Can other companies see where else I have applied?
No, companies can only see the applications they have received.
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
Even if you don't meet all the requirements, you can make up for missing knowledge with additional skills. Use the application's questions to address your motivation and show the company why you are still a good fit for the job. If you don't meet many or all of the requirements, the application will not be successful.
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Customer Success Analyst (w/m/d) sounds promising? We're looking forward to your application.
You can find the company’s specific privacy policyhere.