Customer Support (2nd Level) (w/m/d)
Permanent Employment
Freiburg im Breisgau
Customer Support (2nd Level) (w/m/d)
Was erwartet dich?
- Du bist verantwortlich für die Annahme, Koordination und Bearbeitung von Kundenanfragen zu unseren Software-Produkten, im Rahmen unseres 2nd-LevelSupports
- Du analysierst komplexe, technische Situationen und stellst diese ggf. nach, um zeitnah gute Lösungen, zur Zufriedenheit unserer Kunden zu finden
- Du arbeitest eng zusammen mit unserem Entwickler-Team und der Qualitätssicherung und leistest einen professionellen Service für unsere Businesskunden (inkl. Bug-Reporting)
- Du bist an der Erweiterung und Verbesserung unserer Wissensdatenbanken beteiligt und nimmst regelmäßig an Feedbackrunden zu bevorstehenden Releases teil
Was bieten wir dir?
- Teamgeist, Eigenverantwortung und Spaß bei der Arbeit stehen bei uns im Vordergrund.
- Wir sind dynamisch, aufgeschlossen, zukunftsorientiert. Deine Impulse nehmen wir gerne auf.
- Die Vereinbarkeit von Familie und Beruf sind für uns wichtig.
- Neben einem ergonomischen Arbeitsplatz und einem modernen Arbeitsumfeld, bieten wir Dir flexible Arbeitszeiten, mobiles Arbeiten, einen Kindergartenzuschuss, sowie weitere Benefits, wie JobRad, Hansefit, ein bezuschusstes Job Ticket uvm.
Onboarding Program
Regular Feedback Meetings
Parental Leave
Company Doctor
Sport and Recreation Facilities
Job Bike
Was solltest du mitbringen?
- Du hast ein analytisches Denkvermögen sowie Spaß an der Lösung komplexer Herausforderungen und idealerweise Erfahrung im 2nd-Level-Support
- Du hast eine freundliche, kundenorientierte Kommunikation (Deutsch, idealerweise auch Englisch)
- Du zeichnest dich durch eine selbstständige, effiziente Arbeitsweise, gepaart mit hohem Qualitätsbewusstsein aus
- Du bist versiert im Umgang mit Windows, Linux, Netzwerken, DNS, Zertifikaten, Firewalls, Virenscannern, Virtualisierung, E-Mail-, Web- und Verschlüsselungstechnologien
- Du hast idealerweise Kenntnisse in MS-Outlook, HCL-Notes und IT-Sicherheit
All levels welcome (no experience required)
Languages
German
Optional
English
Skill set
Microsoft Windows
Linux
Netzwerktechnik
DNS
Optional
IT-Support
Microsoft Outlook
About Pointsharp GmbH
Wir sind ein europäisches IT-Sicherheitsunternehmen, welches es Organisationen ermöglicht, Benutzerauthentifizierung, Zugriffsmanagement, E-Mail und Datensicherheit auf anwenderfreundliche Weise zu lösen. Wir sind davon überzeugt, dass einfach zu bedienende Sicherheitslösungen die Grundlage für einen modernen digitalen Arbeitsplatz bilden.
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Frequently asked questions
Who or what is Workwise?
Workwise is more than just a job board. We do the recruiting for various companies and support you in the entire application process. Apply for different jobs quickly and easily with your Workwise profile.
Is the job I see still available?
Which documents do I need for my application?
That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.
Where can I upload my records or documents?
You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.
Where can I find more information about the company?
You can find more information in the company profile of Pointsharp GmbH.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found here.
Can other companies see where else I have applied?
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Customer Support (2nd Level) (w/m/d) sounds promising? We're looking forward to your application.