Operations Manager für den Servicedesk (m/w/d)
Permanent Employment
Leverkusen
Operations Manager für den Servicedesk (m/w/d)
Wir suchen einen engagierten und dynamischen Operations Manager Servicedesk (m/w/d), der unser Team bereichert und dazu beiträgt, das Unternehmen auf die nächste Stufe zu heben.
Was erwartet dich?
- Du koordinierst das Servicedesk Team und gewährleistest eine reibungslose Teamarbeit
- Mit deinem Fachwissen und deiner Inspiration führst du das Team zu Bestleistungen und förderst die individuelle Entwicklung jedes Teammitglieds
- Du überwachst und sicherst die Einhaltung der Service-Level Agreements bei unseren Kund:innen
- Du sorgst für eine optimale Lösungsqualität bei Incidents, Service Requests und Changes
- Du unterstützt das Servicedesk bei der Bewältigung von Incidents und der Durchführung von Change-Prozessen
- Du begleitest unsere Kund:innen professionell während der Transitionphasen und stellst sicher, dass der Übergang reibungslos funktioniert
With leadership experience
Areas
Was bieten wir dir?
- Flache Hierarchien und eine transparente Firmenpolitik gepaart mit einem motivierten Team
- Zahlreiche bezahlte Weiterbildungsangebote für deine persönliche Entwicklung
- Neues, modernes Firmengebäude mit klimatisierten Büros - du kannst auch bis zu 2 Tage mobil arbeiten
- Ausgestattete Küche, gemeinsames Essen und Restaurant
- Kaffee, Tee, Obst, Snacks sowie Kaltgetränke
- Firmeneigene Parkplätze und Fahrradstellplätze
- Sport- und Erholungsangebote
- Sommerfest und Teamevents
- Firmeneigene KiTa vor Ort
- Betriebliche Altersvorsorge
- Mitarbeiterrabatte
Company Doctor
Paid Continuing Education
Voluntarily Engaged
Parental Leave
Company Car
Gym Subscription
Job Bike
Massages
Was solltest du mitbringen?
- Du hast eine Ausbildung oder ein Studium im IT-Bereich abgeschlossen
- Du bist kommunikations- und koordinationsstark und hast ein Gespür für die Bedürfnisse unserer Kund:innen
- Du arbeitest gerne im Team, bist ergebnis- und lösungsorientiert und behältst stets den Blick für innovative Lösungen
- Du kennst dich mit den Grundlagen des IT-Servicemanagements aus und hast Erfahrung im Betrieb von IT-Infrastrukturen und im Netzwerkumfeld
- Du verfügst über praktische Erfahrung mit ITIL und anderen Frameworks
- Du sprichst fließend Deutsch (min. C1 Niveau)
Without work experience
Languages
Skill set
About Advanced UniByte GmbH
Wir gehören seit 1994 zu den führenden Systemhäusern für IT-Infrastruktur, Speicherlösungen sowie Cloud-und Managed Services und leben mit jedem Mitarbeiter an 5 Standorten mit 100% Leidenschaft die Firmenphilosophie: GUT / ECHT / ANDERS.
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- CV
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You can find more information in the company profile of Advanced UniByte GmbH.
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I don't think I meet all the requirements. Can I still apply?
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Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
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Our job offer Operations Manager für den Servicedesk (m/w/d) sounds promising? We're looking forward to your application.