Teamleitung für den telefonischen Kundenservice (m/w/d)
Permanent Employment
Schloß Holte-Stukenbrock
Teamleitung für den telefonischen Kundenservice (m/w/d)
Was erwartet dich?
- Du bist verantwortlich für den Auf- und Ausbau eines neuen Teams am Standort Schloß Holte-Stukenbock
- Du übernimmst die fachliche Leitung des Verantwortungsbereichs und koordinierst die Verteilung der Aufgaben
- Du wirkst bei Personalentscheidungen mit und unterstützt bei der Mitarbeiter:innenentwicklung
- Du bist als Repräsentant:in des Unternehmens Ansprechpartner:in für unsere Kund:innen
With leadership experience
Areas
Was bieten wir dir?
- Einen unbefristeten Arbeitsvertrag und flexible Arbeitszeitgestaltung zur optimalen Balance zwischen deinen persönlichen Bedürfnissen und unserem Arbeitsaufkommen
- Auch Teilzeit ist uns sehr willkommen, z. B. von Montag bis Freitag in der Zeit von 8 Uhr bis 12 Uhr, nachmittags von 16 Uhr bis 20 Uhr oder am Wochenende
- 30 Urlaubstage pro Jahr
- Teilnahme am Vorteilsprogramm
- Kinderbetreuungszuschuss und betrieblich unterstützte Altersvorsorge
- JobBike, JobTicket, kostenfreie Parkplätze
- Förderung der persönlichen Weiterbildung
- Wertschätzendes Miteinander, Mitarbeitendenveranstaltungen
- Kostenfreies Trinkwasser und frisches Obst
Company Doctor
Works Council
Paid Continuing Education
Voluntarily Engaged
Parental Leave
Job Bike
Free Course Offers
Was solltest du mitbringen?
- Du verfügst über eine abgeschlossene Berufsausbildung im Finanzdienstleistungsbereich oder eine vergleichbare Qualifikation
- Du hast idealerweise mehrjährige Berufserfahrung im ServiceCenter-Umfeld gesammelt
- Du bist entscheidungsfreudig und verfügst über eine konzeptionelle, unternehmerische und lösungsorientierte Arbeitsweise, Durchsetzungs- und Einsatzfreude sowie Organisationstalent zeichnen dich aus
- Du bringst ausgeprägte kommunikative und soziale Kompetenz gepaart mit sicherem Auftreten mit
With work experience
Languages
Skill set
About Serviscope AG
Wir sind zentraler Bankendienstleister in der Genossenschaftlichen Finanz Gruppe mit rund 450 Mitarbeitern. Als Tochter der Atruvia AG stehen wir für Business Process Outsourcing in der Filialbank und beim Omnikanal-Banking. Für mehr als 400 Volksbanken und Raiffeisenbanken betreiben wir ein 24-StundenKundenservicecenter und unterstützen unsere Banken z. B. bei der Bearbeitung von üblichen Bankvorgängen, richten Vollmachten ein, lösen Probleme beim Online-Banking und vieles mehr!
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Frequently asked questions
Who or what is Workwise?
Workwise is more than just a job board. We do the recruiting for various companies and support you in the entire application process. Apply for different jobs quickly and easily with your Workwise profile.
Is the job I see still available?
For jobs that are still open, you can click the 'Apply now' button. If this is not possible, the job has already been filled or temporarily deactivated.
Which documents do I need for my application?
For your application you need the following documents:
- CV
- Transcript of Records
- Cover Letter
Where can I upload my records or documents?
You will be asked for the requested application documents in the application process and you can easily add them to your application there. If you want to add more documents to your applications, you can upload them to your Workwise profile. They will then automatically be available to the companies to which you have applied.
Where can I find more information about the company?
You can find more information in the company profile of Serviscope AG.
Can I process my application afterwards?
Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.
How do I get news about my application?
In your application overview you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.
Can I send several applications at once?
The number of your applications is not limited. An overview of your applications can be found here.
Can other companies see where else I have applied?
No, companies can only see the applications they have received.
Can I also contact the company's contact person directly?
Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.
I don't think I meet all the requirements. Can I still apply?
Even if you don't meet all the requirements, you can make up for missing knowledge with additional skills. Use the application's questions to address your motivation and show the company why you are still a good fit for the job. If you don't meet many or all of the requirements, the application will not be successful.
What do I have to consider if I am not from Germany?
Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.
What do I have to consider if German is not my mother tongue?
Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.
Our job offer Teamleitung für den telefonischen Kundenservice (m/w/d) sounds promising? We're looking forward to your application.
