Support Profi für Unified Communications (m/w/d)

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Permanent Employment

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Karlsruhe

Support Profi für Unified Communications (m/w/d)

Without cover letter. In only 2 minutes.
kein 0815 dafür 100% WIR
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Immediately searched (unlimited)
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40 h per week
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No salary specified
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1 - 2 days per week homeoffice
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Was erwartet dich?

  • Du unterstützt unsere Partner:innen durch Mail, Telefon und Fernwartung
  • Du analysierst und bearbeitest spannende technische Herausforderungen rund um unser unternehmensinternes Portfolio (VoIP, Linux, Netzwerk, VM)
  • Du führst Fehleranalysen, -reproduktionen und -dokumentationen in enger Zusammenarbeit mit Entwicklung, QA und 3rd Level durch
  • Du bearbeitest Tickets mit Jira
  • Du teilst dein Wissen mit unseren Partner:innen durch Workshops und Vorträge

Occupational fields

Support Engineer Netzwerke (m/w/d)

Technischer Support

IT Support & Administration

Support

Tech

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Was bieten wir dir?

  • Flexible Arbeitszeiten: Du kannst flexibel arbeiten, soweit keine Servicezeiten abzudecken sind, und hast die Möglichkeit auf Mobile Office sowie jährlich bis zu 2 Wochen Arbeiten aus dem EU-Ausland
  • Attraktive Arbeitsumgebung: Du profitierst von elektrisch höhenverstellbaren Schreibtischen, einem obligatorischen Obstkorb und Getränken
  • Unternehmenskultur: Du erlebst ein Unternehmen, das den Startup-Charakter im täglichen Miteinander lebt, mit flachen Hierarchien und Kommunikation auf Augenhöhe
  • Gestaltungsspielraum: Du hast viel Freiraum für Ideen und Lösungen
  • Soziale Aktivitäten: Du kannst an regelmäßigen Firmenfeiern teilnehmen und gerne auch an Freitagen ein Bier nach Vier mit den Kolleg:innen genießen
  • Betriebliche Altersvorsorge: Du profitierst von einer betrieblichen Altersvorsorge

Company Doctor

Paid Continuing Education

Parental Leave

Company Pension Scheme

Agile Working

Design Thinking

Flat Hierarchies

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Was solltest du mitbringen?

  • Du hast eine Ausbildung im Bereich IT/Telekommunikation oder entsprechende Berufserfahrung
  • Du bringst erste Erfahrungen im technischen Kundensupport mit
  • Du verfügst über Netzwerkkenntnisse sowie idealerweise Linux-Erfahrung
  • Du hast Freude an der Kommunikation und einer lösungsorientierten Arbeitsweise
  • Du besitzt einen ausgeprägten Servicegedanken
  • Du hast sehr gute Deutschkenntnisse (mündlich/schriftlich)

3 to 5 years of relevant experience

Languages

German

Skill set

Netzwerktechnik

Kundendienst

Jira

Fernbetreuung

Optional

Linux

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About Starface GmbH

Wir sind ein dynamisch wachsendes Technologieunternehmen. Als Hersteller von IP-Telefonanlagen und -Kommunikationslösungen haben wir uns fest im Markt etabliert und gelten als innovativer Trendsetter. Im Mittelpunkt des Produktportfolios stehen die Linux-basierten Telefonanlagen, die wahlweise als Cloud-Service, Hardware-Appliance und virtuelle VM-Edition verfügbar sind und sich für Unternehmen jeder Größe eignen.

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Founded in 2005
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100-249 employees
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Telekommunikation
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Mittelständler

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More information about the company
Frequently asked questions

Frequently asked questions

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Who or what is Workwise?

Workwise is more than just a job board. We do the recruiting for various companies and support you in the entire application process. Apply for different jobs quickly and easily with your Workwise profile.

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Is the job I see still available?

For jobs that are still open, you can click the 'Apply now' button. If this is not possible, the job has already been filled or temporarily deactivated.
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Which documents do I need for my application?

That depends entirely on the job you are applying for. In many cases it is sufficient to upload your PDF resume or fill out your Workwise profile.

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Where can I upload my records or documents?

You can upload your application documents in your Workwise profile. These can only be viewed by companies you are applying to.

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Where can I find more information about the company?

You can find more information in the company profile of Starface GmbH.

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Can I process my application afterwards?

Yes, this is possible. In your application overview you can view your information and make changes. If you have already been invited to an interview, editing is no longer possible. However, you can still add general information and upload additional documents in your profile.

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How do I get news about my application?

In your application overview you have an overview of the application progress at any time. Additionally, we send you emails about the most important status changes.

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Can I send several applications at once?

The number of your applications is not limited. An overview of your applications can be found here.

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Can other companies see where else I have applied?

No, companies can only see the applications they have received.
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Can I also contact the company's contact person directly?

Personal contact is possible via chat as soon as you have been invited for an interview. Before that, you will receive all important status changes by e-mail. If you have any questions, you can contact your personal Candidate Manager:in from Workwise.

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I don't think I meet all the requirements. Can I still apply?

Even if you don't meet all the requirements, you can make up for missing knowledge with additional skills. Use the application's questions to address your motivation and show the company why you are still a good fit for the job. If you don't meet many or all of the requirements, the application will not be successful.
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What do I have to consider if I am not from Germany?

Please make sure to provide all necessary documents within your Workwise profile. It should include an EU work-permit (if you have no EU citizenship) and a CV at least. Depending on the position you are applying to, you could also be asked for a certificate of enrollment, a transcript of records or a language certificate. We would also recommend to inform yourself thoroughly in advance about visa regulations. Therefore you can use the official visa navigator from the Federal Foreign Office.

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What do I have to consider if German is not my mother tongue?

Please take into account the job’s language requirements and make sure the requirements match your skills. In the job search you can use the language filter to find jobs without German language requirements. It is also helpful to provide language certificates. This section in our help center may support you during the application process.

Our job offer Support Profi für Unified Communications (m/w/d) sounds promising? We're looking forward to your application.

Without cover letter. In only 2 minutes.

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